Mega Baji's Privacy Policy – Your Data, Our Responsibility

When you use the Mega Baji platform, you share certain personal information with us. This Privacy Policy explains how we collect that information, what we use it for, and how we keep it secure.

Mega Baji believes your privacy is a fundamental right. That is why data protection has been at the core of our platform from day one. You will know exactly how your information will be used before you share anything with us.

This policy may be updated from time to time. The date of the latest update is shown at the top of the page. For significant changes, you will be notified by email or SMS.

To enhance your experience on the Mega Baji platform and meet our legal obligations, we collect the following types of information:

Mega Baji uses the information we collect for the following purposes:

• Account Management: To create, verify, and secure your account.
• Payment Processing: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To address your questions, complaints, and support needs.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Legal Obligation: To comply with KYC, AML (Anti-Money Laundering), and other regulatory requirements.
• Fraud Prevention: To detect and prevent suspicious activity.
• Marketing Communications: To keep you informed about relevant offers and promotions, with your consent.
• Responsible Gaming: To identify signs of problem gambling and provide the necessary support.

Mega Baji may share your information with specific third parties under limited circumstances, which include:

• Payment Providers: To process deposits and withdrawals, necessary information is shared with payment providers such as bKash, Nagad, and Rocket.
• Technology Service Providers: With trusted technology providers for server hosting, cybersecurity, and platform operations.
• Regulatory Authority: Information may be disclosed to government or regulatory authorities as required by legal obligations.
• Law Enforcement: In the case of a court order or legal investigation.
• KYC Verification Providers: With authorized agencies for identity verification purposes.

All third-party partners are contractually bound to uphold our privacy standards. They are not permitted to use your data for their own purposes.

The Mega Baji website and app use cookies and similar technologies (such as local storage and session storage). Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions, ensure security, and support the platform's core functionality. These cannot be disabled.
• Performance Cookies: To understand which parts of the site are most used and to improve overall performance.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies: To analyze platform usage (with your consent).

Mega Baji retains your information in accordance with the following policy:

• All data is retained for as long as your account remains active.
• Even after account closure, financial transaction records are retained for a minimum of 5 years to meet legal requirements.
• KYC documents may be retained for up to 7 years after account closure.
• Customer service communication records are retained for 3 years.
• Inactive account data is reviewed after 12 months.

Once data is no longer needed beyond legal obligations, we securely delete or anonymize it.

As a Mega Baji user, you have certain important rights over your own data:

• Right to Access: You can request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of receiving promotional emails or SMS messages.
• Right to Lodge a Complaint: If you believe your privacy has been violated, you may file a complaint directly with us or with the relevant authority.

Please note that due to legal obligations, it may not always be possible to delete or stop processing certain data. In such cases, we will explain the reasons to you.

Mega Baji has implemented industry-standard technical and administrative measures to protect your data:

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• Stored data is encrypted using AES-256 encryption.
• Two-Factor Authentication (2FA) support.
• Regular security audits and penetration testing are conducted.
• Restricted staff access — only authorized personnel can access your personal information.
• 24-hour security monitoring is active at all times.
• Data backup and disaster recovery plans are in place.

While we do our best to ensure the highest level of security, no system on the internet can be 100% secure. Keep your account password strong and never share it with anyone.

Mega Baji's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• If a user is identified as a minor, their account will be suspended immediately.

If a parent or guardian believes their child has accidentally created an account, please contact us immediately. We will take prompt action.

Mega Baji may update this Privacy Policy at any time. When changes are made:

• Updated policies take effect as soon as they are published on the website.
• The "Last Updated" date at the top of the page will reflect any changes.
• For significant changes, a notice will be sent to your registered email or via SMS.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the details below:

• Email: support@megabaji.ws
• Help Center: Our Help Center Reach us via live chat directly from the page.
• Hours: 24/7 Bengali-language support is available.

We aim to respond to all privacy-related requests within 30 business days.